Below FAQ are some common concerns from our customers, if you have other questions, please just send it to support@naughtybynaturestore.com
Orders are processed and shipped within 10-14 business days in our warehouse, unless otherwise noted in the product description, or if there is a pre-order item in your purchase. Estimated delivery times apply after your order leaves our warehouse and depends on the shipping method you selected. We will email you tracking information once your order has shipped.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. Items are sent by USPS (United States Postal Service), FedEx, or UPS (United Parcel Service).

ORDERS WITHIN THE UNITED STATES: Domestic orders typically take 2-7 days to be delivered.

ORDERS OUTSIDE OF THE UNITED STATES: Shipment of international orders may typically take 7-21 days to be delivered. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.
You will receive an email with tracking information once your order has left our warehouse. Please allow 48 hours for the tracking information to update on your package. Clicking on the tracking number in the email will direct you to a tracking page. If this does not work, you may need to copy and paste the tracking number from the email into the appropriate shipping service.

If your order is sent via USPS, the tracking number will begin with a 9 and is 22 digits long. Orders sent via UPS have tracking numbers that typically start with 1Z and are 18 characters long. FedEx tracking numbers can be 12 or 15 digits long.
We will accept unwashed/unworn/unopened merchandise for return within 15 days of receiving your order (within 30 days for shipments outside of the United States). The return date will be determined by the postmark on the returned package.

We cannot accept returns on the following items:

  • Any apparel item that has any obvious signs of use, such as damage when opening the packaging, or smelling like it has been washed or worn.
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

    Unfortunately, we no longer accept exchanges. We will provide you a refund upon receiving the item(s). Feel free to re-purchase the item(s) again once the funds have been returned to your account.

    Please allow 1-2 weeks for returns and exchanges to be processed. When your order has been refunded, it may take between 3-7 business days for the money to appear back in your account.
  • We are unable to change your order after it has been placed. If you wish to change your order, it will be processed as a cancellation and a refund will be issued. You will then be able to place a new order for the correct merchandise.

    To cancel an order, contact customer service no later than 24 hours after purchase.

    We are unable to change or cancel an order once it has been shipped.

    When your order has been refunded, it may take between 3-10 business days for the money to appear back in your account.
    Domestic shipping within the Continental United States is FREE with no minimum purchase amount.

    International shipping costs are determined by the weight, shipping method, and delivery address of your order. You will see your total shipping costs at checkout before you are asked to provide your payment information.

    Please note that addresses outside the United States may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.
    Please check your Spam/Junk folder. If it's not in any of your folders, please contact us at support@naughtybynature.com and we'll help figure out the problem. It is possible you may have entered your email address incorrectly.
    Please note that some apparel may feel sticky due to a treatment spray used while printing onto the apparel. To preserve the print and remove the spray, use the instructions below.

    Wash Instructions:

  • Wash with similar colors.
  • Use cold water settings.
  • Tumble dry with low temperatures or hang to air dry.
  • Via Shopify: "You're required to charge county, municipal, and state taxes for regions your business has a physical presence in. For example, if you have an office in California and a warehouse in New York, you must add both California and New York as physical presences. Taxes are automatically calculated by Shopify"